These Terms of Service ("Terms") govern your access to and use of the PawSites website (pawsites.com), SaaS products, and consulting services (collectively, the "Services") provided by PawSites ("we," "us," or "our"). By accessing or using our Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Services

PawSites provides software-as-a-service products and technology consulting focused on local retail, dental and veterinary practices, and real estate businesses. Specific features, deliverables, fees, and timelines for paid engagements are described in separate proposals, statements of work, or subscription agreements that supplement these Terms.

2. Eligibility and Accounts

You must be at least 18 years old and have authority to enter into these Terms on behalf of yourself or your organization. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems, other accounts, or third-party data
• Interfere with or disrupt the integrity or performance of the Services
• Upload malware, spam, or harmful code
• Reverse engineer, copy, or resell the Services except as expressly permitted in writing
• Use the Services to infringe intellectual property or privacy rights of others

4. Fees and Payment

Paid Services require payment according to the pricing and billing terms presented at purchase or in your agreement. Fees are non-refundable except where required by law or expressly stated otherwise. We may change pricing for subscription Services with reasonable notice. Failure to pay may result in suspension or termination of access.

5. Intellectual Property

We retain all rights in our website, software, documentation, branding, and proprietary materials. You receive a limited, non-exclusive, non-transferable license to use our SaaS products during an active subscription, subject to these Terms.

You retain ownership of your business data and content you provide. You grant us a license to use that content as needed to operate, support, and improve the Services. Deliverables created specifically for you under a consulting agreement will be addressed in the applicable statement of work.

6. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information using reasonable care and use it only for purposes related to the Services, except as required by law or with consent.

7. Third-Party Services

Our Services may integrate with or link to third-party tools (such as payment processors, CRMs, or practice management systems). We are not responsible for third-party products, and your use of them is subject to their terms and policies.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR SPECIFIC BUSINESS REQUIREMENTS.

Consulting recommendations are based on information you provide and industry best practices; you are responsible for decisions made in your business operations.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PAW SITES AND ITS OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

10. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content or data, or your violation of these Terms or applicable law.

11. Termination

You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms, fail to pay applicable fees, or if continued provision poses legal or security risk. Upon termination, your right to use the Services ends, but sections that by nature should survive (such as intellectual property, disclaimers, limitation of liability, and indemnification) will remain in effect.

12. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Services will be brought in the state or federal courts located in Virginia, and you consent to their exclusive jurisdiction.

13. Changes to These Terms

We may modify these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Material changes may also be communicated by email or through the Services. Continued use after changes take effect constitutes acceptance.

14. General

These Terms constitute the entire agreement regarding use of the website and general Services, except where superseded by a signed agreement for specific projects. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a business transfer.

15. Contact Us

Questions about these Terms may be sent to:

PawSites
Email: info@pawsites.com
Reston, VA